AOG Material Desk

Aviation material available around the clock

Spare parts right at the location

Love and air are not always enough – your aircraft needs serviceable components! If those should fail, the women and men who staff the AOG Materials Desk of Lufthansa Technik are standing by to help get you back aloft.

As a single point of contact, the 24-hour help desk provides an agile and reliable support for the supply of line replaceable units (LRUs) as well as consumables and expendables (C&Es). Our help desks are not just for taking your AOG-orders. Quite the contrary: this is a team of experts that will solve your material problem in the fastest possible time – right on the spot. All transactions are accurately monitored and recorded, so that you can readily access the status of your spare part orders.

“We are a team of experienced aviation material specialists. Working 24/7 - 365, we source aircraft components globally from our warehouses or vendors, and arrange transportation ensuring material is delivered on time.”

Ronnie Hillary Quan-Vie, Head of AOG

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Worldwide Material Network

Ready for dispatch

Our aviation knowledge is hard to reproduce. While other AOG desks can only provide customers with information on the receipt of their order within the first few hours of placing an order, we are ready for dispatch in 90 percent of cases. We have a vast inventory and service portfolios plus an excellent transport management system. But more than that: we also undertake the procurement of material. These services are available for all common Airbus, Boeing, Bombardier and Embraer commercial aircraft, especially for new aircraft types such as Airbus A350 and Boeing 787.

Our AOG Desk staff has unrestricted access to all of our global material warehouses so they can meet the very strict time demands placed upon them. Moreover, good relationships with manufacturers and suppliers are essential when sourcing the required material or tool. Those contacts benefit our AOG customers directly.

40000

… AOG material requests are handled each year. This amounts to about four AOG cases per hour!