An AOG situation is a worst-case scenario for you, but we know how to handle it! No matter where the AOG occurs – just give us a call and we will send you help quickly! One of our Airline Support Teams (AST®) will be sent directly to the location of the affected aircraft for on-site repairs.
“Whatever technical problem arises, operators can count on the performance of our AST® experts – around the globe and around the clock.”
Paul Leidorf, AST® Manager
Our teams – experienced mechanics, engineers, material suppliers and inspectors – are working worldwide, 24 hours a day, 365 days a year. In most AOG-cases you will need spare parts. No problem for us: we also maintain a substantial pool of spares for both non-routine exchanges and planned overhauls. Logistics are handled by our subsidiary Lufthansa Technik Logistik Services which can deliver a spare whenever and wherever it is needed. In short: we do everything to get your aircraft back in the air while keeping the budget down to earth.
In order to be able to tackle your specific problem in the most efficient way possible, we have specialized support teams focused on:
Contact our Customer Support Center and you can go back to concentrating on your core business – flying!
Our AST® solutions also include consulting and assessment services on-site. To save you unnecessary overhaul expenditures, the next time you have your doubts about – for example – your aircraft's undercarriage or engine, you might consider calling our on-wing AST® experts first. These high-grade specialists can quickly determine whether the unit needs to be removed or whether the problems can be fixed on-site to help you avoid a costly overhaul.
Beyond classic on-site repairs, our mobile AST® specialists also support you with overhauls – for example, of nacelles – in alignment with a major airframe check. It can be performed either at one of our base maintenance stations or directly at your site. This approach eliminates transportation costs and lengthy turnaround times – and therefore offers significant savings.
Needless to say: any work on-site is done according to the standard of quality for which Lufthansa Technik is renowned.
