Lufthansa Technik Vostok Services

Customer service center for the Russian market

Founded in 2007, Lufthansa Technik Vostok Services is a fully owned subsidiary of Lufthansa Technik, based in Moscow city center. With more than 30 qualified staff the company provides the whole range of customer services for component and material support in Russia as well as in the CIS-states.

Beyond taking responsibility for existing contracts for aircraft component support, local closed loop product sales actively promotes Single Component Maintenance (SCM) contracts, as well as consumables & expendables supply. Today Lufthansa Technik Vostok Services provides component services for more than 300 aircraft in Russia. The aircraft handled range from the Airbus A320 family and the A330 to the Boeing 737NG, 747, 757 and 767.

Russian-speaking employees are responsible for ensuring that everything runs smoothly on-site, guaranteeing close support for customers and the rapid resolution of any problems. In this way the customer service center in Moscow has matured into a central point of contact for Lufthansa Technik customers in the Russian market.

At the same time the Russian subsidiary is securing the future of Lufthansa Technik in Eastern Europe, especially in the CIS states, by promoting the steady expansion of technical customer support there.