Lufthansa Technik Vostok Services

Customer service center for the Russian market

Founded in 2007, Lufthansa Technik Vostok Services (LTVS) is a fully owned subsidiary of Lufthansa Technik. LTVS is based in the Moscow region with a customer service office at Moscow city center. With 31 qualified staff the company provides a full range of customer services for material and component support in Russia and the CIS.

Lufthansa Technik Vostok Services offers its customers in Russia and CIS states a wide range of logistics and commercial services. Thus, the company not only processes materials requisitions from customers, but also arranges the billing and organizes non-routine shipments and the exchange of status information between workshops, suppliers and customers. In addition, it offers operational support for all logistics challenges, from ordering to escorting shipments, customs processing and delivery in Moscow.

Today Lufthansa Technik Vostok Services provides material and component services for about 200 aircraft in Russia. The aircraft handled range from the Airbus A320 family and the Airbus A310, A330 and A340 to the Boeing 737, 747, 757 and 767.

Russian-speaking employees are responsible for ensuring that everything flows smoothly on-site, guaranteeing close support for customers and the rapid resolution of any problems. In this way the customer service center in Moscow has matured into a central point of contact for Lufthansa Technik customers in the Russian market. At the same time the Russian subsidiary is securing the future of Lufthansa Technik in Eastern Europe, especially in the former CIS states, by promoting the steady expansion of technical customer support there.