Worldwide technical support of German VIP customer K5 Aviation
"Airside Assistance" for mixed long-haul fleet
German-based VIP charter company K5 Aviation has contracted Lufthansa Technik to provide worldwide technical support for its VIP long-haul fleet. K5 Aviation is a worldwide operating company with bases in Europe, Russia and the USA and has a mixed Airbus / Bombardier fleet. Lufthansa Technik offers the corresponding services especially for operators of VIP and business jets via its product "Airside Assistance".
As the core of "Airside Assistance", Lufthansa Technik offers access to its pool of highly qualified engineers and mechanics and worldwide material supply through the company's global logistics network. The services also include immediate support in the event of a technical problem where the aircraft has to stay on the ground (AOG).
Additional support services for the maintenance and operation of VIP aircraft complement these basic services if required, including maintenance management, CAMO (Continuing Airworthiness Management Organization) support or airworthiness review, refurbishment and modernization of cabin facilities, coordination with authorities and maintenance of engines and components.
"Lufthansa Technik's global presence is of great importance to K5 Aviation as our aircraft are deployed worldwide," said Erik Scheidt, Director of K5 Aviation. "An international maintenance network is essential for the reliability and readiness of our fleet at all times. At Lufthansa Technik we can rely on the same high quality worldwide as at our home base".
"In case of problems, a hotline is available to support our customers worldwide around the clock," said Wieland Timm, Head of Sales VIP & Special Mission Aircraft at Lufthansa Technik. "After signing the contract there are no further fees or costs until the customer requests our support at previously agreed prices and conditions. With Airside Assistance, any existing maintenance contract that a customer has on his home base is supplemented by worldwide coverage in AOG cases".
Technical and troubleshooting issues are handled by Lufthansa Technik's maintenance control center. Assistance with telephone enquiries and technical support is provided for the entire aircraft.
The AOG call center, which is available around the clock, offers immediate technical advice and support in the interpretation of technical documentation, such as manuals or minimum equipment lists (MEL). In addition, Lufthansa Technik teams provide on-site AOG support worldwide, for example daily or weekly inspections, troubleshooting, AOG assistance, engine inspections and changes as well as support for maintenance stations.