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Lufthansa Technik AG
With Maintwise, we offer an engineering consulting service that focuses on synchronizing maintenance requirements and airline processes.
The current situation affects the aviation industry strongly. Airlines are facing new changes requiring extensive realignments. As major changes can be done during bigger interruptions – Time is now to boost an airlines' restart. In order to ensure future success and profitability the adaption of the current organizational setup is critical to achieve cost-efficient and flexible operations. Therefore, two key activities are essential:
By combining our long-lasting expertise with the consultancy proficiency of Lumics, a joint venture of Lufthansa Technik and McKinsey, airlines can benefit from a holistic approach that provides services from assessment to implementation.
Get profound insights on how an optimized maintenance concept is key to rightsize the organizational set up while considering cost reduction and increased flexibility in our joint White Paper.
With Maintwise, we offer an engineering consulting service that focuses on synchronizing maintenance requirements and airline processes. Our customers receive the most suitable maintenance solution for their specific needs; the optimal maintenance concept for your operation while balancing the conflicting targets: availability, stability, flexibility, MRO cost and technical quality. Jana Ludwig, one of the maintenance concept engineers in the team, explains how it works.
How did Maintwise come about as a product?
As the maintenance company for the Lufthansa Group, we have spent many years focusing on the concept of maintenance and how we can perpetually optimize it. To enable our customers to now also benefit from our experience, we launched our consultancy product Maintwise. Maintwise involves developing a maintenance concept that harmonizes the flight schedule with the maintenance program – adopting an end-to-end approach for each individual customer and bringing together all the departments involved in the airline and its technology.
What precisely does Maintwise include?
We provide consultancy services on a modular basis, starting with an Assessment, which compares the customer's current maintenance concept with at least three different concept variations simulated by us with regard to defined KPIs. For example, we show our customers the savings they can potentially achieve and possibilities for generating extra revenue. This is followed by the "Design" module. Once a customer has opted for a concept, we work out the details so they can implement the new maintenance concept within their company. To ensure airlines' competitiveness at an early stage of restart after Corona-Crisis, we have adapted our standard Maintwise product to fulfill our customers' needs. Here, we use a so called Quick Assessment for a first status quo analysis – but with a focus on individual restart targets. Based on this, a continuous maintenance concept adaptation taking into account all the underlying uncertainties will provide the flexibility an airline needs right now.
When it then comes to developing a maintenance concept, what are the main criteria?
We work together with the customer to identify targets based on our conversations with the management. We have defined five categories of target – availability, stability, flexibility, MRO cost and technical quality. But of course you can't optimize all to perfection at the same time. So we need to work out where our customers currently stand, how they perceive themselves, and the direction they want to develop in.
How do you develop the concept?
We start off by simulating the customer's current maintenance concept in our tool. Then we develop a number of different concept variations to suit the customer's targets or wishes – aimed at increasing flexibility or cutting maintenance costs, for example - and present them to the customer on site. After that, one of the concept variations is developed in detail. The customer is presented the results in an extensive dossier including a list of checks, groups and single running tasks that need implemented into the company's own planning tool. If the customer requires assistance with this, we also offer this option as an add-on service.
Why did Lufthansa Technik´s Maintwise and Lumics decided to work together during the COVID-19 crisis?
By combining the technical expertise of Maintwise and the consultancy proficiency of Lumics, a joint venture of Lufthansa Technik and McKinsey, airlines can benefit from a holistic approach that provides services from assessment to implementation. This ensures fast impact to maximize cost reduction and flexibility by optimizing maintenance concepts now. The COVID-19 pandemic is having a dramatic impact on the airline industry worldwide. But besides the negative impact, there is a chance in every crisis. As major changes can be done during bigger interruptions and fleets are partially grounded the effort for bridging checks is down to a minimum. Hence airlines can benefit now from both, out technical expertise and Lumics MRO and Lean consultancy expertise.
Jana Ludwig and her colleagues are engineers and economists in different fields (industrial, mechanical, economics) with experience in a range of tasks and projects in aircraft maintenance. They all share the same enthusiasm for their work. A powerful team for a rewarding task!