AOG Materials Desk

For AOG material requests call +49 40 5070 4308

Next to quality and safety, speed and adherence to delivery dates are the key to successful aviation logistics. Lufthansa Technik has established an AOG help desk for this very purpose. A team of specialists comprising 50 employees, including mechanics, transport and planning specialists, works around the clock in the planning and coordination of material and parts supply for Lufthansa Technik, customers of Lufthansa Technik and Lufthansa Technik Logistik Services' own customers. Around 40,000 AOG requirements are handled each year. This amounts to about four AOG cases per hour! 

Single components, consumables and expendables

Lufthansa Technik's AOG Materials Desk is your single point of contact for a speedy and reliable AOG support for single components (Single Component Availability, SCA) and consumables and expendables (C&E).

The AOG Desk at Lufthansa Technik differs from a normal call center in three main aspects: 

Professional staffing

Firstly, the AOG Desk is staffed purely by longstanding professionals: logistics experts, engineers and technicians. The help desk is not just the place for taking the client's orders; quite the contrary. This is where all the problems are solved by a team of experts in the fastest possible time. 

Accurate status monitoring

Secondly, all activities are accurately monitored and reported. Customers can readily access the status quo of their spare part orders. 

Answers within seconds

Thirdly, ultra-modern technology including the most hi-tech telephone system guarantees that 95 percent of all calls are answered in less than 15 seconds. Furthermore, with the help of an activity monitoring system, Lufthansa Technik insures that every worker is equally competent in the processing of any client's operation. 

Ready for carriage and material procurement

Lufthansa Technik's aviation know-how is not something that can be simply reproduced. While other AOG desks can only provide customers with information on the receipt of their order within the first four hours of accepting an order, Lufthansa Technik is 'ready for carriage' in 90 percent of cases. However, the main difference between Lufthansa Technik and rival logistics providers is that competitors offer a limited scope of supply and services. These are limited generally to Transport Management of required parts, whereas Lufthansa Technik also undertakes the procurement of the material. 

Get in touch with Lufthansa Technik's AOG Desk

E-mail: aog-rfq@lht.dlh.de
Phone: +49 40 5070 4308
AOG Desk Customer Service